Questions we hear most often.

Applying

How long does an application take?

Around 15–20 minutes for the full wizard. We save your progress after every step, so you can return to it as often as you need.

What documents do I need?

A government-issued ID, proof of income (payslip or contract), and ideally one bank statement for the last three months. Optional: a reference from a previous landlord or employer.

How long until I hear back?

Most landlords review within 48 hours. You'll see status changes in your dashboard and get emails when anything moves.

Contracts & Signing

Is the e-signature legally binding?

Yes — we capture your IP, timestamp, device fingerprint and a cryptographic hash of the contract at the moment of signing. The signed PDF includes an audit page with all of this. For most EU jurisdictions this is sufficient. For notarised documents you'll want an in-person session.

Can I read the contract before I commit?

Absolutely. Once your application is approved, we email you the draft contract for review before you sign anything. Take your time.

What law governs my contract?

Whichever country your property is in. Our system automatically renders the contract in the right form — Spanish LAU, Italian L. 431/98, German BGB, French Loi Alur, or a generic long-term rental for other jurisdictions.

Payments

Why manual bank transfers?

Card processing creates chargeback risk, hidden fees, and a bad incentive structure. Manual transfers land clean in your landlord's IBAN with a unique reference code — same-day settlement in most cases.

What if my payment is late?

You'll get a reminder three days before due date and again the day after. Our verification team follows up personally if needed — no automated late fees unless your contract explicitly specifies one.

Can I pay in a different currency?

We support EUR, GBP, CHF, PLN, SEK, DKK, NOK, CZK, HUF, BGN, and ISK. Your invoice is issued in the contract currency; you can transfer from any account you like as long as the sum matches.

For landlords

How do I become a verified partner?

Apply via our partners page. We verify your company registration, VAT number, and property portfolio, then walk you through onboarding. The whole process takes 5–10 business days.

What's the commission?

8% of collected rent. No listing fees, no card processing charges, no exit fees. If we don't collect, we don't earn.

Do I keep control of my listings?

Yes. Everything you post lives in your account, editable at any time. You can leave the platform and take your listings with you at any moment — no lock-in.